Pixelwerx LLC ("Pixelwerx," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, or purchase products through our ecommerce platform.
Information We Collect
We may collect the following types of information:
- Contact information, including your name, company name, email address, phone number, and billing or shipping address.
- Account information, such as usernames, passwords, and order history.
- Payment information. Payments are processed securely through trusted third-party payment providers. Pixelwerx does not store your complete credit card information.
- Artwork and project files you upload for printing.
- Technical information, including IP address, browser type, device information, pages visited, and website usage data collected through cookies and analytics tools.
How We Use Your Information
We use your information to:
- Process and fulfill orders.
- Create and manage your account.
- Provide customer support.
- Communicate regarding orders, proofs, shipping, and account activity.
- Improve our website, products, and services.
- Prevent fraud and maintain the security of our systems.
- Send marketing communications when you have opted in. You may unsubscribe at any time.
Cookies and Analytics
Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and enhance site performance.
You may adjust your browser settings to refuse cookies; however, some features of the website may not function properly.
Sharing Your Information
We do not sell your personal information.
We may share information with trusted third parties that assist us in operating our business, including:
- Payment processors
- Shipping and logistics providers
- Website hosting providers
- Ecommerce and software platform providers
- Marketing and analytics providers
These service providers are authorized to use your information only as necessary to perform services on our behalf.
We may also disclose information when required by law or to protect our legal rights.
Artwork and Intellectual Property
You retain ownership of the artwork and files you upload. By submitting artwork, you represent that you have the necessary rights and permissions to reproduce the content.
Pixelwerx uses uploaded files solely for the purpose of producing and fulfilling your order unless otherwise authorized by you.
Data Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no method of electronic transmission or storage is completely secure.
Data Retention
We retain account information, order history, and project files for as long as reasonably necessary to provide our services, fulfill legal obligations, resolve disputes, and maintain business records.
Your Rights
Depending on your location, you may have rights regarding your personal information, including the ability to:
- Access your personal information.
- Request correction of inaccurate information.
- Request deletion of your information, subject to legal or contractual obligations.
- Opt out of marketing communications.
To exercise these rights, please contact us using the information below.
Third-Party Links
Our website may contain links to third-party websites. Pixelwerx is not responsible for the privacy practices or content of those websites.
Children's Privacy
Our website and services are intended for business and commercial use and are not directed toward children under the age of 13. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will become effective when posted on this page. The Effective Date above will indicate the most recent revision.